Return & Refund Policy

Last updated: 16 December, 2025
This Return & Refund Policy ("Policy") applies to all purchases of green (unroasted) coffee beans and related products ("Products") made through Grounds Coffees ("we," "us," or "our"), a business-to-business (B2B) platform. This Policy forms part of our Terms & Conditions and applies to all buyers ("Buyer" or "you").

1. B2B Sales & No Consumer Rights
All sales are B2B transactions. Consumer protection laws and consumer return rights do not apply. Returns, refunds, or credits are only accepted as expressly set out in this Policy.

2. Inspection & Acceptance
Buyers are responsible for inspecting Products upon delivery.
* Any visible damage, shortage, or non-conformity must be reported in writing within 7 calendar days of delivery.
* Failure to notify us within this period constitutes acceptance of the Products.

3. Quality Claims
Because green coffee is a natural agricultural product, variations in color, screen size, density, or cup profile are inherent and do not constitute defects unless otherwise contractually agreed.
Quality claims may be accepted only if:
* The coffee materially deviates from the contracted specifications or approved pre-shipment sample; and
* The claim is submitted in writing within 10–14 calendar days of delivery; and
* The coffee has been properly stored and remains unaltered.
We reserve the right to request:
* Physical samples
* Photos or videos
* Third-party inspection or grading reports

4. Non-Returnable Products
The following are non-returnable and non-refundable, unless otherwise agreed in writing:
* Customized or contract-specific lots
* Discounted or clearance lots
* Coffee already partially used, roasted, blended, or resold
* Coffee affected by improper storage, handling, or transport after delivery

5. Approved Returns
If a return is approved in writing by us:
* Products must be returned in original, unopened packaging
* Returns must be shipped within 10 calendar days of approval
Unless otherwise agreed, all return shipping costs and risks are borne by the Buyer.

6. Refunds, Credits & Replacements
At our sole discretion, approved claims may be resolved by:
* Replacement of the affected Products
* Store credit
* Partial refund
* Full refund
Refunds or credits, if applicable, will be issued after inspection of the returned Products or confirmation of the claim.

7. Logistics, Incoterms & Risk Transfer
Risk of loss and title transfer according to the agreed Incoterms® or shipping terms specified in the contract or order confirmation.
We are not responsible for:
* Delays caused by carriers, customs, or port congestion
* Damage occurring after risk has transferred to the Buyer

8. Force Majeure & Agricultural Risk
We are not liable for quality or delivery issues resulting from events beyond our reasonable control, including but not limited to weather conditions, crop variability, port disruptions, strikes, or governmental actions.

9. No Chargebacks
Buyers agree not to initiate chargebacks for B2B transactions. Any disputes must be handled in accordance with this Policy and our Terms & Conditions.

10. Governing Law
This Policy is governed by and construed in accordance with the laws of The Netherlands, without regard to conflict-of-law principles.

11. Contact Information
All return or quality claims must be submitted to:
Email: annelise@groundscoffees.com
Company Name: Grounds Coffees
Address: Kruisstraatse Akkers 23, 5249JM Rosmalen, The Netherlands 

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By placing an order, the Buyer acknowledges and agrees to this Return & Refund Policy.